Return Policy – Loja Das Conservas

1. Food Products and Right of Return

In accordance with current legislation, food products are excluded from the right of withdrawal (return) after delivery, for health protection and hygiene reasons. For this reason, we do not accept returns of food products, except in cases of defect or shipping error.

2. Damaged or Defective Products

If you receive any product that is damaged, defective, or past its expiration date, please:

• Email us at lojadasconservas@gmail.com within 48 hours of receiving your order

• Include the order number, a description of the issue, and photos of the product and packaging

After reviewing the situation, we undertake to:

• Reship the product(s) at no additional cost, or

• Refund the corresponding amount, according to the customer’s preference

3. Incorrect Product

If you mistakenly receive a product different from the one you ordered:

• Contact us within 7 business days of delivery

• We will proceed with a replacement at no additional cost or refund the amount, as appropriate

4. Cancellations

You may cancel your order as long as it has not yet been shipped. To do so, please send an email to lojadasconservas@gmail.com with the order reference. If the order has already been shipped, it will not be possible to cancel it.

5. Contact

For any questions regarding returns or issues with your order, please contact us via:

Sabor Português, Lda

📍 Rua do Arsenal 130, 1100-040 Lisbon

📧 lojadasconservas@gmail.com