FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS AFTER PLACING AN ORDER?
After placing an order and paying for it, you'll receive a tracking number for your orderand can track it from the moment it leaves our hands until it reaches you.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Europe: The estimated order transit time is 5 to 10 business days.
Rest of the World: The estimated order transit time is 8 to 15 business days.
During the holidays, these transit times may change.
I CAN'T FIND THE PRESERVE/PATE I'M LOOKING FOR ON THE WEBSITE.
If you cannot find the preserve/pate you are looking for on the website, do not worry. Contact us by email at lojadasconservasonline@gmail.com and tell us what you are looking for.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on weight and destination country. Loja das Conservas
only charges the amount stipulated by the shipping company.
CAN I CHANGE MY ORDER?
After payment, changes to orders are not accepted.WILL SHIPPING AFFECT THE QUALITY OF THE CANNED FISH/PATES?
No.
Cans of canned fish/pate are sealed and heated to high temperatures to eliminate
any harmful microorganisms. This ensures the quality of the fish inside the can remains
stable, unaffected by extreme temperatures or external pressures.
I TRIED TO ORDER MORE THAN 25 UNITS OF CANNED FISH/PATES, BUT I WAS UNABLE. HOW CAN I ORDER MORE?
For orders of more than 25 units, please contact us at lojadasconservasonline@gmail.com.I'M TRYING TO SHIP, BUT MY COUNTRY DOESN'T APPEAR IN THE LIST OF AVAILABLE COUNTRIES.
If the country you wish to ship to does not appear in the list of countries, please contact us at lojadasconservasonline@gmail.com.CAN I CANCEL MY ORDER?
After payment, the order is shipped and cannot be canceled.CAN I RETURN MY ORDER?
No. For health and hygiene reasons, we do not accept returns of food products, except in cases of defects or shipping errors. For more information, please read our ReturnPolicy.