{"id":36422,"date":"2025-05-15T20:33:16","date_gmt":"2025-05-15T20:33:16","guid":{"rendered":"https:\/\/lojadasconservas.com\/return-policy\/"},"modified":"2025-09-28T14:00:27","modified_gmt":"2025-09-28T14:00:27","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/lojadasconservas.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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Return Policy \u2013 Loja Das Conservas<\/b><\/h1>

1. Food Products and Right of Return<\/b><\/h2>

In accordance with current legislation, food products are excluded from the right of withdrawal (return) after delivery, for health protection and hygiene reasons. For this reason, we do not accept returns of food products, except in cases of defect or shipping error.<\/b><\/b><\/span> <\/p>

2. Damaged or Defective Products<\/b><\/h2>

If you receive any product that is damaged, defective, or past its expiration date, please:<\/p>

  • Email us at <\/span>lojadasconservas@gmail.com<\/b> within <\/span>48 hours of receiving your order<\/b><\/b><\/p><\/li>

  • Include the order number, a description of the issue, and photos of the product and packaging<\/p><\/li><\/ul>

    After reviewing the situation, we undertake to:<\/p>

    • Reship the product(s) at no additional cost, or<\/b><\/b><\/span><\/p><\/li>

    • Refund the corresponding amount, according to the customer\u2019s preference<\/p><\/li><\/ul>

      3. Incorrect Product<\/b><\/h2>

      If you mistakenly receive a product different from the one you ordered:<\/p>

      • Contact us within 7 business days<\/b><\/span> of delivery<\/p><\/li>

      • We will proceed with a replacement at no additional cost or refund the amount, as appropriate<\/p><\/li><\/ul>

        4. Cancellations<\/b><\/h2>

        You may cancel your order as long as it has not yet been shipped. To do so, please send an email to lojadasconservas@gmail.com<\/b><\/span> with the order reference. If the order has already been shipped, it will not be possible to cancel it. <\/p>

        5. Contact<\/b><\/h2>

        For any questions regarding returns or issues with your order, please contact us via:<\/p>

        Sabor Portugu\u00eas, Lda<\/b><\/b><\/p>

        \ud83d\udccd Rua do Arsenal 130, 1100-040 Lisbon<\/p>

        \ud83d\udce7 <\/span>lojadasconservas@gmail.com<\/b><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Return Policy \u2013 Loja Das Conservas 1. Food Products and Right of Return In accordance with current legislation, food products<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36422","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy - Loja das Conservas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lojadasconservas.com\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Loja das Conservas\" \/>\n<meta property=\"og:description\" content=\"Return Policy \u2013 Loja Das Conservas 1. 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